Gaining Cooperaton eBook Carl Van Lamsweerde Karla Alcerro Steve Belkin
Download As PDF : Gaining Cooperaton eBook Carl Van Lamsweerde Karla Alcerro Steve Belkin 
Gaining Cooperation is designed to help anyone who deals with customers on a regular basis. Sometimes customers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit.
This book provides the reader with a simple three- step process to not only getting the customer's cooperation, but to improving customer service.
Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for.
Maxim #1 Great negotiators never argue with reasons, they argue with facts.
Maxim#2 You never have to prove anyone wrong, you only have to prove yourself right.
Maxim#3 People will consider your point of view to the exact degree that you demonstrate you understand their point of view.
This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way.
Gaining Cooperaton eBook Carl Van Lamsweerde Karla Alcerro Steve Belkin
Carl's book does have something for everyone. Should be required reading for high school and college students. Terrific ideas re: how to handle conflict and getting along with people both in the workplace and at home.Product details
|
Tags : Gaining Cooperaton - Kindle edition by Carl Van Lamsweerde, Karla Alcerro, Steve Belkin. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Gaining Cooperaton.,ebook,Carl Van Lamsweerde, Karla Alcerro, Steve Belkin,Gaining Cooperaton,International Insurance Institute, Inc.,BUSINESS & ECONOMICS Negotiating,BUSINESS & ECONOMICS Customer Relations
People also read other books :
- My Memories of Eighty Years Chauncey M Depew 9781117459509 Books
- Outside the Walls (Audible Audio Edition) Melanie Fraser Diana L Wicker Alexandra Butcher A L Butcher Books
- Persuasion Jane Austen 9781466315464 Books
- Slithering South eBook Steve Van Beek
- Sweet Hearts A Sweet Sweets Bakery Mystery Samantha Sweet Mysteries Book 4 edition by Connie Shelton Mystery Thriller Suspense eBooks
Gaining Cooperaton eBook Carl Van Lamsweerde Karla Alcerro Steve Belkin Reviews
I have been in the insurance business for over 30 years. Gaining Cooperation is a must read for all claims and agency career professionals.
Loved the book very easy to read and very helpful. I deal with customer service everyday and this book helped on different levels that we deal with.
When I read the Eight Characteristics of an Awesome Adjuster, I thought all of the principals in that book could be used in any business with employees that work with human beings. We get so tied up in our everday job function (especailly customer service industry-which everyone is in) that we forget we are all here to help people. My dad always taught me that the more you give, the more you get in return (offer to help). I think this book would be a great read for veteran employees...take a step back and think about all the times we've dealt with people and situations that didn't end well and how they could've been handled differently on our part. This book literally tells you how and doesn't just paint it over with a brush. Can't wait for The Eight Characteristics of an Awesome Employee!
Carl's book does have something for everyone. Should be required reading for high school and college students. Terrific ideas re how to handle conflict and getting along with people both in the workplace and at home.
0 Response to "≫ PDF Gaining Cooperaton eBook Carl Van Lamsweerde Karla Alcerro Steve Belkin"
Post a Comment